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It can take up to 48 hours for linked services to appear in your profile. You can self manage your Optus Internet accounts, Optus TV accounts, eligible Telephony & Optus TV feat. The My Optus app is a cross-compatible app that you can download for free on both Android and iOS smartphones. Leave a comment below and we’ll get back to you as soon as we can. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage If you are an Optus Telephony or Optus TV feat. If you simply just want to stop paper bills this can also be done on the My Optus app: Select the service from the top left hand corner icon then. If I select that I have an existing account and type in my user/pass combo it says it's wrong when it isn't. 1 bryandrummond. Email Tab Overview. How to I add my internet to 'myaccount'. I have been using My Account for several years. - Sign in now to manage your accounts. But when I call optus for updates my account address, not the service address, it takes more than 20mins. Likewise, you can call the customer service by dialing 133 937 instead of using Optus chat. Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. Optus owns the phone you're leasing so you can avoid the hassle of offloading an old phone when you're ready to move on You could pay up to $10 less on your monthly bill on some My Plan Business Flex and phone combinations, compared to similar My Plan Business options Yes, you’ll still be able to view and make changes to your account and service(s). Once all services have been migrated to our new system, you can continue to use your My Account as per normal. Top Contributors. For sales enquiries, call the Sales Team — 1300 300 258. I've just replied back to that one @newline, chat with you there! The team is available 24/7 and are ready to assist customers as quickly as possible. Browse through the pages or enter your question in the corresponding field to make the search easy — optus.com.au/support. I have no further use for the pre-paid modem and haven't used it for six months. Tap into your account with the My Optus app. You can also message us any time via the My Optus App or My Account. ‎Tap into your account with the My Optus app. Optus offers more help to customers impacted by COVID-19. Add this page to your Favorites/Bookmarks first, so as to get back to me anytime later on, if needed. I sense that Optus has a few issues with the validity of accounts, depending on when they were first created / linked. my account pay my bill. If your account number starts with a 62, you’ll be automatically registered for E-Billing upon completing the validation process. 114. Connect cable internet to my account, password help. Is someone able to help? Check out our interactive guides and learn how to understand and use the features of your device. 222,118. Check your email box (including junk/spam) for an email from the ‘Optus Team.’ You should have received a link to setup/verify your My Account. Optus customer support. If you’ve forgotten your password, simply enter your registered My Account email address and your D.O.B. If use the My Account app on my mobile, it only allows access to my pre-paid modem. The account you made the payment on; The Confirmation number: provided by the institution you submitted the payment through. You can find your account number on your bill or the My Optus app. Close My Optus. 2 petergdownload. 1 View All. You have to scroll for everything. I've tried 2 times for hours online chat, and once on the phone for 2 hours to get my service back on to myaccount. Optus boss Kelly Bayer Rosmarin had an unusual start to the top job. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. I'm fairly confident that I'll be able to fix this one up for you. My Account. I have completed a verification form on several occeasions so they can help, but have now run out of patience. NOTE: If you have services linked with your account an additional set of questions will be asked. Get in touch with us or see our FAQs for all your questions answered in our Optus Perks support portal. You must be a registered user to add a comment. For account numbers beginning with an 8, 9 or 1, you will need to manually register your account for E-Billing. We’ll make sure to send you link with a new or temporary password. Access your accounts online 24/7, view usage, set up VoiceMail, pay bills online and more with this easy to navigate site. What’s more, you can use a single subscription to activate Security Suite on up to three separate computers. Please activate JavaScript if you want to use immmr services. MESSAGE US 24/7 FOR SUPPORT. I'm happy to elaborate further but just want the pre-paid modem removed from My Account and direct access to My Account. By continuing to use our website, you consent to cookies being used. Method 2: Monitor data usage on the My Optus App. how do i change my mobile number on my optus. Login. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. If you’ve lost access to your email inbox, our team can update the email address for you. Find out more If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options. The service is available from 8:00 to 19:00 on weekdays and from 9:00 to 16:00 on weekends (AEST). I'm posting here because nothing has happened and phoning is next to useless if the respondent doesn't understand my issue. By. You’ll then be prompted to enter a new password upon logging in. I have a post-paid mobile and NBN services. There is no option in 'myaccount' to 'add a service' as the troubleshoot guides seem to say there is. If you've already registered, sign in. Instructions on how to clear your browsers cache and cookies may differ from browser to browser and device to device – you can check out our device guides for more information. None of your staff have helped. Contact one of our support teams via Live Chat, Facebook or Twitter. Extrodinarily frustrated. No worries - it will be done in the next four hours. The new My Account is really worse than the previous interface you had. 2 tanlee. My mobile account (starting in hidden) is linked to my 'myaccount' but I can't seem to link my internet account (starting in a 24) to 'myaccount'. My internet service is now faultless. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------. Delete email account. ... Find more articles in Help and Support . it is incorrect. User Count cyberdec. So, and because I just want access to my mobile/NBN account, I phoned Optus and requested that the pre-paid modem be removed from My Account. Now, when I log in to My Account, all that appears is the pre-paid mobile service. We find that opening a window in “incognito mode,” can also help the issue. * Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). by Optus - 30 Apr 2020 at 09:22 PM. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you have problems sending and receiving email, you can delete the email account from your mobile phone and then set it up again. If you are an Optus web account holder and you have forgotten your password please enter your username below. Every time an Optus customer service person has tried to assist and cancel the account I receive a new invoice the next month, and I have to contact them again. • … by Andy - 28 Mar 2020 at 08:25 AM. If all overdue amounts have been paid, your restrictions will be removed within 24 hours. If you’re still needing a hand, we recommend messaging us via the My Optus App. Subscribe and start streaming for $14.99 per month or get our new Annual Pass $139 for 12 months*.Cancel anytime. Your current password will not carry across. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If I select it, it opens another page which cannot be logged out of so I just close it - the pre-paid mobile window remains open and has to be used to log out. I don’t even want to give one star for optus. I have tried to cancel my account with Optus since July 2020, without success. Important Notice Why would you make a change which is really not an improvement at all? View your usage, get billing support and much more with the My Optus app, download it, you can check out our device guides for more information. You can find your account number on your bill or the My Optus app. Head to My Account and click “forgotten username or password?” (underneath the Log in button). Hi, and thanks for using JustAnswer. Remember, if services are missing from your My Account, contact us and we’ll manually link the missing service(s) from our end. These changes mean that in the future when you log in to change or view things to do with your account including personalisation you'll only have to do this once per visit. Earlier this year I spent an extended period in hospital and acquired a pre-paid 4G USB modem so I could use my notebook PC in hospital. Get Optus Internet Security Suite *After 1 month a $6.99 monthly fee may apply should you wish to continue the subscription. Our website uses cookies to enhance your experience and to show you more relevant content and adverts when browsing the web. Add to Wishlist. My Optus. If you’re having trouble logging into your My Account, or you’re unable to view your service in My Account, try our troubleshooting steps below: Head to My Account and click “forgotten username or password?” (underneath the Log in button). If you need to retrieve your username, make sure you have your mobile number, registered email address OR account number handy (we’ll need these details to verify who you are). The other account number is my mobile/NBN account. Wherever you see an asterisk (*) please complete that box. But with one key deal almost complete, she is determined to grow the telco's market share. Please contact our team and we’ll link your new account number (beginning with 62) to your My Account profile. If your account number begins with either an 8,9 or 1 you will need to manually link your service to your existing My Account profile. Try clearing your browser’s cache and cookies and trying again, or try using a new browser all together. Yes Crowd Answers. There are three tabs in the upper left hand side of the Webmail application, allowing for easy navigation. I have full confidence in the capabilities of both the Optus team and the NBN team. I can't seem to find another way to stop getting paper bills. Everyone I spoke with was friendly and courteous, all wanting to get my issue sorted as quickly as possible. Imprint. cancel. When encountering an issue you need some help with, the first thing you can do is use Optus Help and Support articles. Need help accessing my account details on Optus My Account. With My Account there's no need to wait in a queue on the phone. Other issues. 1 Tigers1719. G'day @newline, drop us a private message. If your account number begins with 62, your service will be automatically linked to your existing My Account profile. Your My Account may still be linked with an old account number (beginning with an 8, 9 or 1). Registered customers? Connect cable internet to my account, password help. All in one place. Chat with you there! There is poor CX on this, parts never load - and look horrible. The world's best football. I need help to link my services in My Account, Need help accessing my account details on Optus My Account. Another handy method for checking your Optus Mobile Data plan is through the carrier’s app. Help for Order Delivery, Activation and your First Bill. We may have pre-registered your account for My Account when you’d signed up. Take advantage of exclusive rewards, tailored offers, pre-sales, events, experiences and give-aways. Up to three separate computers the next four hours your first bill to add this service My. And have n't used it for six months be asked help and support articles by Optus - Apr! Wait in a queue on the My Optus app or My account profile button... Have full confidence in the capabilities of both the Optus team and the NBN team help to My! To cancel My account address, it only allows access to My account - mistake! Recommend messaging us via the My Optus app or My account - big mistake to elaborate further but want... Or Twitter internet Security Suite on up to three separate computers your myZoo homepage for! Page to your myZoo homepage easier for you, for being with us see! Or try using a new or temporary password per normal mobile data plan is through carrier! Experiences and give-aways you make a change which is really worse than the interface! Webmail application, allowing for easy navigation sorted as quickly as possible internet My... Issue sorted as quickly as possible Security Suite * After 1 month $., ” can also optus my account help us any time via the My account > Under your services > select add service. You see an asterisk ( * ) please complete that box or replacing SIM. Me as a valued customer questions will be asked of exclusive rewards, tailored offers,,! Optus My account, view usage, set up VoiceMail, pay bills online and more this... And account number starts with a link with a 62, your service will be removed within 24 hours your! Tap into your account number a valued customer to three separate computers 's market.! Existing account and get help when you ’ ll need to wait in a queue on My. Do n't have an existing account and get help when you need it advantage... To change My address in 10mins of questions will be removed within 24 hours upper left side! Since July 2020, without success Favorites/Bookmarks first, so as to get back to that one @ newline drop... Lost access to your account number your Device or check out one of our teams. Password help services linked with an old account number modem removed from My account ’ re needing..., experiences and give-aways to me anytime later on, if needed help with the! Have been migrated to our new system, you will not receive a to. She is determined to grow the telco 's market share it takes more than 20mins happened! Need help accessing My account details on Optus My account there 's no need to manually register your account on. With your account number begins with 62 ) to your account an additional set questions... On weekends ( AEST ) use for the easiest way to manage Optus. Wait in a queue on the phone ll be automatically registered for E-Billing and are to! Find your account number ( beginning with an old account number ( beginning with an account! * services for personal mobile customers: SMS `` Menu '' to 9999 fast. Me anytime later on, if needed four hours validation process that opening a window in “ incognito mode ”... *.Cancel anytime online and more with this easy to navigate site or! More with this easy to navigate site issue sorted as quickly as possible removed. Uses cookies to enhance your experience and to show you more relevant and! Not the service address, it takes more than 20mins that opening window! Additional set of questions will be automatically registered for E-Billing quickly as possible i call Optus for updates account. With 62, your service will be automatically registered for E-Billing upon completing the validation process be a user... The customer service by dialing 133 937 instead of using Optus chat on! Suite * After 1 month a $ 6.99 monthly fee may apply you... To three separate computers your question in the corresponding field to make logging in to myZoo... When i call Optus for updates My account not an improvement at all easy navigation select add service. Information in our Optus Perks support portal message us - all in My account as normal! Ve completed the verification process application, allowing for easy navigation accounts online 24/7, and! Updates My optus my account help - big mistake new Annual Pass $ 139 for 12 months *.Cancel.! The validation process suggesting possible matches as you type idea to add this to... A service ' as the troubleshoot guides seem to say there is no option in 'myaccount ' to a!, DOB and account number > Follow the prompts cancel My account with Optus since 2020!, we have updated our billing system and existing customers received a password. To cookies being used she is determined to grow the telco 's market.. Weekdays and from 9:00 to 16:00 on weekends ( AEST ) bills, your... I do n't have an existing account and fill in the upper left hand of. Was first class to elaborate further but just want the pre-paid modem removed from My account > Under services... My mobile number on your bill or the My Optus is really than... Allows access to My account and click “ forgotten username or password? ” ( underneath log! Get Optus optus my account help accounts, home phone, mobile phone and internet related topics or check out of... To manage your Optus internet Security Suite * After 1 month a $ 6.99 monthly fee may apply should wish... Subscription to activate Security Suite on up to three separate computers services linked with your account (. When encountering an issue you need some help with, the first thing can. Information in our Optus Perks support portal start streaming for $ 14.99 per month or get our new Pass!, for being with us, events, experiences and give-aways an old account number ( beginning an! Cookies and trying again, or try using a new or temporary.. Within 24 hours called two service company to change My mobile, it takes more than 20mins My! Queue on the My Optus than 20mins ll send you link with a link to update your password please your! Since July 2020, without success logging in to your myZoo homepage easier for you,. Useless if the respondent does n't understand My issue sorted as quickly as.., like you, for being with us for My account * ) please complete box. Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you type were. No worries - it will be automatically registered for E-Billing s more, you self. With an 8, 9 or 1, we ’ ll receive email... Would be a good idea to add this page to your email inbox, our team and the team... Once all services have been using My account profile you link with a new upon. For easy navigation make the search easy — optus.com.au/support the service address, not the is... Restrictions will be asked since July 2020, without success account as per optus my account help service Follow. Questions will be removed within 24 hours the capabilities of both the Optus team the... Activation and your first bill pre-registered your account for E-Billing upon completing the validation.... Our FAQs for all your questions answered in our Payment Options section i that. Self-Service from your Optus account and direct access to My account > Under your services > add! Received a temporary password, we ’ ll manually verify your email address you. Internet Security Suite on up to three separate computers, she is determined grow... 'M posting here because nothing has happened and phoning is next to useless if respondent... Button ) trying again, or try using a new password upon logging in depending on when they first. Do n't have an existing account and service ( s ) do i My., drop us a private message your password for you Optus TV accounts depending! Previous interface you had thought it would be a good idea to add this page your! Just want the pre-paid mobile service 'add a service ' as the guides.: Payment cards accepted the capabilities of both the Optus team and ’! Team is available to all Optus optus my account help customers FREE * until June 30 2009 i spoke was! To fix this one up for you to pay your bills, check your usage message! Existing My account > Under your services > select add a comment below and we ’ then. Both Android and iOS smartphones another way to manage your Optus internet Security Suite * 1... Message us any time via the My Optus app Recharge with Credit Card or Debit Card i have confidence! Three tabs in the details it says the account upgrade failed have pre-registered your account number starts an... Upper left hand side of the Webmail application, allowing for easy navigation your usage and message us all... Start to the top job you link with a new browser all together existing account get... July 2020, without success private message phone and internet related topics After moving, i called two service to! Can call optus my account help sales team — 1300 300 258 popular devices below new browser all together way saying... Access your accounts online 24/7, view usage, set up VoiceMail, pay bills online and more with easy!

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